Frequently Asked Questions
How do I place an order?
Go to our Booking Center at thephotogeeks.com/book to register and place your order. If you need assistance, please call us at 209-275-2887, Monday through Friday from 8am to 5pm Pacific Time.
Do I have to pay when I order?
We do not require payment when the order is made. A payment link will be sent when your virtual tour is delivered and payment is required for download.
When are appointments available?
Appointments are available Monday through Saturday from 9am to 4pm local time. We invite you to place your order at your requested date and time within these guidelines. We will then follow up with an Appointment Confirmation or with a proposed alternate date and/or time. You can call our Booking Center at 209-275-2887 to get up to the minute availablity.
What time of day is best for photography?
We do not adivse on what time of day is best for photography as the lighting conditions vary from location to location. We have designed our photography hours to deliver the very best results to you from 9am to 4pm local time.
Do you shoot rain or shine?
Yes. We shoot rain or shine so that agents can get their photos regardless of the weather conditions. We include our “Blue Skies Everyday” service with every order at no charge so you never have to worry about rainy or cloudy conditions. With this service, we digitally replace cloudy or rainy skies with blue skies to give your photos their best appearance. We ask that you verify that the weather conditions will meet with your approval 24 hours prior to your appointment.
What holidays do The Photo Geeks observe?
The Photo Geeks observes the following holidays and we do not set appointments on: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.
When is my appointment confirmed?
Your appointment is confirmed when we send you an Appointment Confirmation via email that details the date, time and any other information about the shoot. Unfortunately, we are not able to hold appointment slots unless we have a completed order.
Will you call me to confirm my appointment?
No, we send Appointment Confirmations via email. We will only call you if there is an issue with your appointment request that requires clarification or if we need to propose a different date and/or time for an appointment.
How do I avoid rescheduling fees?
Should you need to reschedule or cancel this appointment, kindly do so no later than 24 hours prior to the appointment at no charge. Any reschedules or cancellations within 24 hours of the time and day scheduled, a $50 cancel/reschedule fee will be assessed to your order. This Late Notice Fee applies to reschedules, cancellations and postponements for any reason. We shoot rain or shine, so please verify that the weather conditions will meet with your approval ahead of time. We include our “Blue Skies Everyday” service with every order at no charge so you never have to worry about rainy or cloudy conditions! To modify your appointment, please contact The Photo Geeks directly via email or call us at 209-275-2887. Thank you!
How do I reschedule or put my appointment on hold?
To modify your appointment, please contact The Photo Geeks directly via email or call us at 209-275-2887. Thank you!
Do you help with staging and moving things around?
No. Please note that we photograph properties "As Is." Insurance restrictions prohibit photographers and videographers from providing maintenance, cleaning, staging, landscaping or repair services at the appointment, so we kindly request that the property be in photography-ready condition when we arrive. Please be sure to allow adequate time for any staging or landscaping services to be completed prior to the appointment.
When will I get my photos?
Your photos will be delivered into your account the day following your appointment, guaranteed by 6pm Pacific Time, however they are usually delivered much sooner. Our Quality Assurance team will review your photos and send you an email notification when your photos are ready.
When will I get my drone photos, video, etc.
All of your media will be delivered into your account the day following your appointment, guaranteed by 6pm Pacific Time. Our Quality Assurance team will review your media and send you an email notification when your media is ready.